Global Leader HRM Consulting, Price WaterhouseCoopers Management Consulting Services, Belgium

Based in the Brussels office, Philippe Houssiau has several years of experience in line management positions and consulting for major multinational companies with a strong emphasis on strategic change and people management. Before joining PricewaterhouseCoopers, Phillipe successfully implemented a far-reaching restructuring programme throughout Europe in his capacity as European Human Resources Director for Raylen Corporation.

Presentation - Thursday 14 September, 9.00 - 10.30am
Enhancing Business Performance through HR e-business

Leveraging Human Capital is key if organisations are to tackle today's business challenges. Enterprises are looking for a competitive advantage wherever it may lie; process improvement, better investment in people, wiser selection and deployment of technologies. Companies are being valued more on their intellectual capital resident in their key talent. As a result HR is being called upon to enhance business performance and is taking advantage of technology which will drive faster, better, cheaper HR services. The way these services are packaged and provided to employees becomes an organisation's competitive advantage. This is HR e-business, and needs to be leveraged in workforce management to:

• Lead the organisation in workforce planning and managing
• Promote seamless interaction among all the employee service organisations, suppliers and employees
• Enhance services to employees and expand employee window of access
• Provide easy access to information
• Reduce workforce administration costs
• Give all a voice

Philippe will discuss the issues above and will provide practical examples where HR e-business is enhancing business performance.

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Harry Mills is an internationally recognised authority in the fields of sales, negotiation, influence and motivation and is the author of 22 books. His prolific output includes Just Do It, Be Positive and Sales Secrets. He is also the author of The Mental Edge: Unlocking the Secrets of Inner Selling. A top class speaker he has been a keynote speaker at international conferences held by groups such as International Association of Business Communications and Sales and Marketing Executives Institute. Harry works with some of Australasia's most successful companies, including Toyota, Lexus, PricewaterhouseCoopers, AMP and WestpacTrust.

Presentation - Thursday 14 September, 12:30 2:30pm (Lunch provided)
Artful Persuasion: Skills and Strategies of Persuasion

This presentation addresses the skills and strategies required for people to influence outcomes in organisations. Harry will peel away the mystery that surrounds the psychology of influence and reveal how the world's most persuasiv politicians, spin- doctors, admen and salespeople work their magic. He will reveal the secrets of the master influencers: the Roosevelts, Churchills, Lincolns and Hitlers. Learn how to command attention, change minds and influence the decision-makers.

Discover where the real power lies and how to persuade others to listen, and to respond to your requests.

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Kevin Wheeler is President of Global Learning Resources, a consulting and training company focused on assisting organisations to develop robust, business-focused corporate education strategies. Global Learning Resources also helps organisations build world class recruiting functions using the latest technologies, including the Internet. He is co-director of a consortium sponsored by the California based Institute for the Future, focused on the Future of Corporate and Executive Education in the 21st Century. This consortium is exploring leading edge practices in corporate education, web-based training and executive development.

Most recently Kevin was the Senior Vice President for Staffing and Workforce Development at the Charles Schwab Corporation in San Francisco. In this role he was responsible for worldwide recruiting and for developing human capital through a variety of programmes including those delivered through Schwab University for which he had responsibility as well.

Previously, Kevin worked in Thailand as the Vice President of Human Resources for Alphatec Electronics, Inc. Prior to his assignment in Thailand, Kevin spent 16 years at National Semiconductor Corporation in a variety of human resource roles. He is author of numerous articles on human resource development, career development, recruiting, and on establishing corporate universities. He is a frequent speaker at conferences and is a prolific writer.

Presentation Thursday 14 September, 4:30 - 5:45pm
Measuring the Effectiveness of HR in the e-age

The Internet changes how we think about paper, space, time, people, growth, value, markets, efficiency, transactions and expectations. This session will cover how the HR practitioner can harness the technology available to meet the changing needs of organisations.

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Your 'Galaxy Guide and facilitator of inspiration' for this conference is Mary-Alice Arthur. Mary-Alice will be using her unique approach and pioneering experience to guide us through the conference. She is perhaps best known through her work at the New Zealand Tourism Board, where she initiated and managed the KiwiHost programme, gaining a national reputation for her innovative approach and ability to create and encourage vision. Since 1996 Mary-Alice has been a facilitator, coach and storyteller, working with individuals and groups of all types to galvanise reflection, synthesis and action.

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