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The Human Resources Institute of New Zealand

Human Resources Institute of New Zealand (HRINZ) is the professional body for those involved in Human Resource Management and the development of people.

HRINZ represents the interests of 3,400+ individual members who make up around 45% of the known New Zealand HR market. Read More

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Effective Business Communication - HR and Managers

Location Date Time Presented by
Christchurch 5-6 July 9.00am - 5.00pm Julia Shallcrass Course Postponed

Effective communication is vital for success in business, as it affects organisational performance.

This two day course will help you improve your workplace relationships, by adjusting your approach to communication so your message is well received by others.

Find out how personalities and behaviours can affect your interactions at work, and how to overcome common communication barriers.

This practical course gives you strategies on how to give constructive feedback and manage differences. Find out how to enhance your interviews, meetings and presentations. Consider how to improve business writing of emails and reports.
If you want to communicate with more clarity and impact, this is the course for you. Participants will receive a workbook to practise their communication skills.

Who should attend?

This course is designed for HR Managers, advisors and administrators, and line managers who perform HR tasks. The course will also be useful for administrators and all managers and professionals, including accountants, lawyers, and government workers.

Learning Objectives include:

• Identify personality types and communication preferences
• Find out how culture can influence business communication
• Apply communication theories to business situations
• Practise techniques of effective oral communication
• Demonstrate how to engage in active listening, constructive feedback and negotiation
• Learn how to effectively utilise tone
• Develop interviewing skills and oral presentation skills
• Learn how to use body language appropriately
• Demonstrate formal written skills that are clear and concise
• Understand email etiquette
• Choose most effective wording for writing
• Practise writing letters, meeting agendas and reports

About the Presenter

Julia Shallcrass is an employment lawyer who specialises in legal education and consulting on contemporary workplace issues.

As director of KiwiBoss, she delivers in-house training, public training and consulting on people management to help businesses create better workplaces.

Julia is a regular webinar presenter for CCH Learning, and delivers public courses through Canterbury Employers’ Chamber of Commerce. She has lectured in Human Resources, Business Ethics and Business Communication for tertiary institutions.

Julia is an employment columnist for NZ Herald.

About KiwiBoss Limited

 KiwiBoss provides businesses with people management training and consultancy.

Our training is designed to help clients solve workplace problems, manage contemporary Human Resources issues, and create brighter workplaces. Our employment law expertise assists in compliance with legal obligations.

Our clients include small to medium businesses, large corporates, charitable organisations, and government departments.

We help businesses create a more productive and engaged workforce by managing issues, such as:
• reducing stress in the workplace
• improving flexible working
• increasing employee engagement
• business continuity planning


HRINZ Member Non Member
Earlybird Fee* $1,300.00 +GST $1,500.00 +GST
Standard Fee $1,400.00 +GST $1,650.00 +GST


*Early bird (EB) price available when you register and pay before the date/s listed below:

Course Course Date EB* Date Ready to Register?
Christchurch 5-6 July 7 June Register Here

Terms & Conditions

All of our professional development courses are subject to our terms and conditions.

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