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The Human Resources Institute of New Zealand

Human Resources Institute of New Zealand (HRINZ) is the professional body for those involved in Human Resource Management and the development of people.

HRINZ represents the interests of 3,000+ individual members who make up around 45% of the known New Zealand HR market. Read More

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Create a Customer Excellence Culture

Date Time Presented by Registration
19 June 12.00pm - 1.00pm Dani Rius Register Now


Customer service is an essential ingredient of every business. However it is a learned skill and not something we are born with. The good news is that with practice and some great coaching, anybody can hone their skills and become a customer service superstar! See your organisation transform inside out.

After the Webinar, the participant will be able to:

  • Define Customer and Customer Excellence -from a Hotel Management perspective (the experts in Service Excellence) and what sets it apart from a mediocre service
  • Understand why it is adamant to train for excellence in customer service from within, starting with the way you treat your employees (even if it sounds counter-intuitive!)
  • Gain awareness of the positive mental framework to achieve greater results (operations, sales)
  • Gain understanding of how common issues arise and what to do to prevent them
  • Learn to become familiar with characteristics of Customer Service Excellence to be able to recognise early signs of deviance and prevention

Presented by Dani Rius, SLD-DRR Consulting Ltd.

Dani Rius, MSc Applied/Organisational Psychology, MA Research Methods, BA Teaching is a Learning & Development and OD Consultant who specialises in culture/mindset change and facilitates transitions through innovative programmes.

In her early career, Dani trained in hotel management and worked for a year practicing her newly acquired skills before moving into teaching Business English for several years, where she continued mindful of providing excellence in her service to students -from CEOs to front line workers- as also later in her career.

However, her customer service excellence training already began when young, as her family hosted ambassadors and famous artists, such as the late jazz musician and composer, Astor Piazzolla, and world renown author, Jorge Luis Borges, entertaining them as part of the family's diplomatic function when oversees.

About SLD-DRR Consulting Ltd.

SLD-DRR Consulting Limited is a young company that evolved from research based programs, derived from Dani's experience and extensive research on Canterbury businesses where she interviewed and tracked managers and companies as they responded to the earthquake.

Trading as Dani Rius, she combines invaluable insights with proven strategies to produce structured programmes to bring resilience, focus and better teamwork in the most effective way.

She delivers both professional and personal development programmes with a focus on executive and mindfulness coaching, experiential workshops, inspirational talks or evidence based seminars and mindfulness coaching.

Her wide ranging professional development courses include personal resilience, productivity, customer service excellence and change management: the human factor.

She has strong partnerships with innovative companies (High-Tech/H&S) with whom she can provide more holistic solutions to the L&D and OD functions in organisations.

Investment & Registration

HRINZ Member Non Member Ready to Register?
FREE (limited number) $65.00 +GST per person* Register Now

*Please note if you are based overseas an additional charge applies - please contact us before registering.

Terms and Conditions

All of our professional development courses and webinars are subject to our terms and conditions.

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