Achieving Business Results Through Employee Engagement
What is Employee Engagement?
Engagement measures the energy and passion that employees have for their organisation. It measures the extent to which the organisation captures the hearts and minds of employees. Engaged employees are those individuals who want to, and actually do take action to improve the business results of their organisation. Many years of research has revealed that there are three key behaviours in employees that indicate strong engagement:
- STAY: They have an intense desire to be a member of the organisation.
- SAY: They are passionate advocates for their workplace and business with co-workers, potential employees and customers.
- STRIVE: They go beyond what is minimally required to produce extraordinary service and results for customers and colleagues.
Extensive research of more than 1,700 companies throughout the world (representing in excess of four million employees) has determined that overall, fewer than 50 percent of employees are engaged in their work and with their organisation. However, engagement levels across an organisation can vary widely, with significant differences in engagement even among the various demographic groups of an organisation. Some organisations have engagement levels are low as 11 percent, while for others it’s as high as 100.
An organisation can create competitive advantage through its people if they are completely engaged in the business, by behaving in ways that support the business and consistently looking for ways to create value. There are several compelling lines of evidence that show a strong relationship between sustained employee engagement and a wide range of company performance measures. This link holds up across a wide range of clients, using a large variety of measures.
This information above for this section has been taken from the HRINZ Business Peformance Course, written and presented by Keith Macky on the behalf of HRINZ.