Knowledge and Skills for Effective Management

Knowledge of the Business

• Knowledge of the environment
  Understands the internal and external trends and influences likely to have a significant impact on the future effectiveness and efficiency of the organisation.
  

• Knowledge of the industry
  Understands the industry or sector in which the organisation operates; appreciates the varying perceptions and perspectives of it's stakeholders; and is aware of issues and developments which are likely to have an effect on the organisation.

• Knowledge of the organisation
  Understands the operations, products or services of the organisation and its position in its industry or sector; understands the culture and value systems of the organisation and their role in its effectiveness; and understands the organisation's business mission and strategies and its operating plans.

Skills in Management

• Management of people
  Is able to perform the responsibilities of the job efficiently and effectively while maintaining a concern for others and for the integrity of the Human Resources management role.
  
  Is able to create and maintain effective working relationships, gain the trust and respect of other people, behave in a fair and ethical way towards others, and demonstrate an appropriate sense of corporate loyalty and responsibility.
  Is able to lead, guide and provide feedback to enable others to perform their job responsibilities efficiently and effectively, both to achieve the goals of the organisation and to provide those people with job challenges and satisfaction.
  Is able to identify and advise staff on their development needs, formulate and implement realistic development programmes, and assess their impact on results and relationships.
  
• Management of resources
  Is able to recommend, obtain, monitor and control the use of organisational resources, including human resources, finance, technology, systems and operations.
  
• Management of operations
  Is able to plan, implement and maintain operations and services at appropriate levels and standards of performance.
  Is able to contribute to the planning and implementation of changes to products, services, systems, methods and techniques.
  
• Management of information
  Is able to identify, gather, manipulate, interpret and report both qualitative and quantitative data which are of significance to the organisation and its strategies and operations.
  
• General management
  Has a broad understanding of organisation and management - including a general knowledge of finance, systems and operations, information technology, sales and marketing and company law - and especially of the complex and integrative nature of general management.

Personal Skills

• Communication
  Is able to communicate effectively and achieve understanding through organisational channels and interpersonal contacts and appropriate use of written, oral and other communications media.
  
• Decision-making
  Is able to make effective and timely decisions and recommendations.
  
• Group processes
  Understands the nature of group processes and is able to use group process skills to enhance group and organisational effectiveness.
  
• Leadership
  Is able to provide effective leadership for others by communicating vision and direction and using appropriate skills of managing and influencing.
  
• Negotiations
  Is able to recognise situations which require the use of appropriate negotiation techniques, and has the skills to persuade others to reach mutually beneficial agreements.
  
• Problem-Solving
  Is able to initiate appropriate actions and alternatives to avoid potential problem situations before they occur and/or to increase the probability of desired outcomes.
  
• Relationships
  Is able to develop and maintain effective contacts, relationships and networks with individuals and groups inside and outside the organisation.