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HRINZ Conference 2004 Shifting the Thinking
HRINZ Conference 2004 Shifting the Thinking
next practice in people management

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concurrent workshops (HR Interactions)

Alastair Rylatt

D3 Winning the Knowledge Game: measuring and managing know-how

Alastair Rylatt, Director, Alastair Rylatt Consulting

Gone are the days where business can afford to view people purely as costs – in the knowledge economy people must be seen as wealth and capability generators who can profoundly affect market appeal, reputation and performance.

To be successful businesses must continually explore three simple questions.

  • What makes my business truly outstanding?
  • What capabilities does my business generate that is making it extra-ordinary and hard to copy?
  • How can we preserve and sustain this advantage?

Discover how to measure and manage the know-how in your business. This session will look at the role Human Resources needs to play in order to generate and fuel knowledge for business. Explore new ways to measure the value of your people and the contribution beyond ROI, including championing corporate governance, sustainability, customer relationships and contribution to society. This will be a highly interactive session including a range of experiential and group exercises including team exercises, reflection, quizzes and knowledge sharing games. This session was presented at the ISPI conference in Sydney in 2003 and at the CIPD Conference in London in April 2004.

Session Indicator




All levels

Grunt Factor: 





Presentation 40%; Q&A 20%; group work 20%; forum 10%; reporting 10%




When it comes to measuring know-how, no single metric or approach can meet all situations. Specific measures or indicators are heavily influenced by the nature of operations that exist within each business. So expect variations! Here are five areas commonly explored in existing reporting on intangible value. These include Customer Capital, Human Capital, Intellectual Capital, Relationships Capital and Systems Performance.

At the end of the presentation, participants will be able to:

  • Describe the essential mindsets to manage knowledge in the workplace
  • State 5 ways to measure the contribution to people in modern business
  • Apply a simple model to expand individual and team capability at work

The prime reference for this talk will be my new book Winning the Knowledge Game which explores a variety of issues pertaining to how innovation and smarter, better business can be generated. A number of New Zealand and Australian case studies will be discussed.

Alastair Rylatt is one of Australia’s leading contemporary thinkers in modern business management and workplace learning. He is an inspiring presenter, expert strategist and award-winning author. His presenting and writing has taken him to major conferences and clients through the world. Alastair has presented at many national conferences including AITD, AHRI, ASTD, STADA, ISPI and NZATD. In April 2004 Alastair presented in the UK at the CIPD HRD Conference in London. His topic was on this topic Measuring and Managing Know-How.

Alastair has written four books - Winning the Knowledge Game, Learning Unlimited, Navigating the Frenzied World of Work and the award winning Creating Training Miracles. Alastair has consulted to over 200 organisations including close relationships with a number of businesses for a long time. Clients include: Australian Institute of Management, Australian Securities and Investment Commission, BT Funds Management Limited, City of Sydney Council, Coca Cola, CSIRO, Education and Training Support Agency (New Zealand), General Sekiyu KK (Japan), Harlequin Mills & Boon, NSW Department of School Education, NSW Independent Commission Against Corruption, Reuters (Singapore), Roche Products, St George Bank, Singapore Institute for Management, Total Quality Management Institute (New Zealand), University of Western Sydney and Zurich Insurance.

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