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HRINZ Conference 2004 Shifting the Thinking
HRINZ Conference 2004 Shifting the Thinking
next practice in people management

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concurrent workshops  (fringe)

Richard Whatman

F9 Reinventing the Manager

David Rock, Founder and CEO, Results Coaching Systems Ltd

The latest workplace research is shining a light on one of HR’s most significant challenges ahead: a large and increasing gap between how workers want to be managed and how they actually are. As Professor Richard Florida, an HR expert from the US said, ‘People don’t need to be managed, they need to be unleashed’.

Organisations everywhere are continuing to undergo major structural changes. We have major industries that didn't exist a few years ago. We purchase and receive goods and services in totally new ways. The global economy has opened up completely new markets, driving up competition. The speed at which business is done now is staggering – companies can build or lose revenue streams in weeks, days or even minutes instead of decades.

Has our ability to manage and motivate today's employee kept pace with these new paradigms? During the last great industrial change, signalled by the arrival of the automobile and electricity, an extensive study on human interactions was done by leading sociologists. They found that people learned new ways of behaving towards material things far more rapidly than they developed new habits in their human relations.

Through a combination of discussion groups and interactive exercises, this session explores the key needs of today’s workers and builds the picture of the illusive ‘perfect manager’. Participants then explore the specific frameworks that HR needs to put in place around selection,development
and retention in order to reinvent their own management teams.

Session Indicator

Stream:

Certainty

Pitch:

All levels

Grunt Factor: 

Hybrid

Application:

Intent

Style:

Presentation 60%; Q&A 10%; group work 25%; reporting 5%

Type:

Strategic

ABSTRACT

Organisations everywhere are continuing to undergo major structural changes. We have major industries that didn't exist a few years ago. We purchase and receive goods and services in totally new ways. The global economy has opened up completely new markets, driving up competition. The speed at which business is done now is staggering - companies can build or lose revenue streams in weeks, days or even minutes instead of decades.

Has our ability to manage and motivate today's employee kept pace with these new paradigms? During the last great industrial change, signalled by the arrival of the automobile and electricity, an extensive study on human interactions was done by leading sociologists. They found that people learned new ways of behaving towards materials things far more rapidly than they developed new habits in their human relations.

In today's big shift to an information economy, perhaps we need to develop a whole new set of habits in our workplaces. The latest research is showing this to be the case, highlighting an increasing gap between how workers want to be managed and how they actually are.

As Professor Richard Florida, an HR expert from the US said, ‘People don’t need to be managed, they need to be unleashed’.

Yet what role can HR play in all this? Perhaps more than is generally acknowledged.

Through a combination of discussion groups and interactive exercises, this session explores the key needs of today’s workers, bringing out fresh insights to clarify this whole issue. Participants then actively build a picture of today’s illusive ‘perfect manager’ through a series of lively processes in groups.

Next is the important bit - defining the specific frameworks that HR needs to put in place to reinvent their management teams. A focus is put on frameworks such as job descriptions, selection, development, retention, performance management and remuneration.

David Rock is a thought leader in the global management development field. He is on the faculty of New York University’s Centre for Management and both builds and delivers programs in the US. As the founder and CEO of Results Coaching Systems David has designed and delivered wide scale training programs for leading global organisations including IBM, QBE and AMP, as well as locally with NBNZ and Air New Zealand. He is the author of ‘Personal Best’ published by Simon & Schuster, and renowned as a dynamic, passionate and inspiring presenter.

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