HRINZ Conference 2005 Working Through Values Working Through Values  

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Day Two – Thursday 15 September


A1 Personal Values

Fermin Diez    

Who Goes, Who Stays – A Question of Values

Fermin Diez, Mercer Human Resource Consulting

Building a skilled & committed workforce is always among the top three HR goals in our ongoing surveys among HR staff.

Why do employees leave? And why do others stay? There are lots of reasons, often related to organisational climate and the quality of supervision.

Both those who stay and those who go are driven by a combination of factors, unique to each individual. Some of these factors are external (e.g., another firm offering 20% more pay, or risk aversion deriving from family circumstances) and hence uncontrollable.

But other factors are internal. Arguably, one of the most cogent among these is the extent of congruence between the values of the individual employee, and those of the business.

We should not assume that an organisation's values are identical to the list in its mission statement posters. Rather, the organisation's real values inform the interactions between the individual employee and their environment: with their supervisor, senior managers, colleagues, reports, and even customers/suppliers.

Value congruence leads to engagement and commitment. Value divergence creates disinterest, frustration and distress for an individual, and if unaddressed, to motivation failures and exits.

The presentation will explore the dimensions of this issue, and potential remedies.

Fermin Diez is the head of Performance, Measurement and Reward division for Mercer Human Resources in Australia and New Zealand. Fermin was previously responsible for Mercer's Human Capital Consulting business in Latin America, based in Miami. He has more than 20 years global experience in HR strategy, organisational development and compensation for multi–national companies in Latin America, Asia and Europe.

Before joining Mercer, Fermin worked for Towers Perrin in Philadelphia, New York, Puerto Rico, Venezuela and Mexico. He also worked for five years at PepsiCo as International Compensation Director and Vice President of Human Resource for Latin America and Asia Pacific. Previously he worked in organisational development for the Venezuelan oil industry.

Fermín has a Bachelor of Science in psychology from the University of Michigan and an MBA from the Wharton School at the University of Pennsylvania. He is a Certified Compensation Practitioner from WorldatWork and a Senior Practitioner in Human Resources from the Society of Human Resources Management. He has also taught management, strategic planning, and business policy at the post–graduate level at the University of Puerto Rico, and at the Universidad del Sagrado Corazon.

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Personal Values


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