HRINZ Conference 2005 Working Through Values Working Through Values  

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Day One – Wednesday 14 September

3.45pm-4.45pm

F13 Personal Values

Alistair Gibbons    

Capitalising on Social Networks in your Organisation

Alistair Gibbons, Infinity Solutions

While analysing social networks is nothing new, the practice for capitalising on the tangible value from these networks is increasingly being recognised.

Change efforts, mergers & acquisitions, or just responding to complex opportunities and challenges demand that the organisation does not respond the way that we would expect it to. Formal methods and channels of communication seem to come unstuck at the very time that we need to depend on them to provide a sense of stability.

Solving complex problems, identifying how information and knowledge flows bring about bottom–line results and understanding natural methods for nurturing and developing talent are practical once we understand the REAL channels of trust and communication in organisations today.

Making the opportunities, deficiencies, and strengths of these connections visible and tangible will enable your organisation to plug skills gaps, improve communication and reduce strategic and operational risks.

We all know that it's the relationships and personal networks that are so valuable in our modern workplaces – but how do you demonstrate this value?

How do these networks contribute to productivity, collaboration, and overall competence and effectiveness? Why are some areas of the business effective, while others have so much to learn? And can these lessons be learned effectively across organisational silos? We seem to know intuitively that important and valuable activity takes place, but actually charting it out, and drawing causes and effects is often no more than notional musings.

Analysing social networks is neither a new, nor glamorous sense–making tool, but application in organisations brings a new light to how work is done in our organisations today. Solving complex problems, identifying how information and knowledge flows bring about bottom–line results and understanding natural methods for nurturing and developing talent are practical once we understand the REAL channels of trust and communication.

Understanding how knowledge flows in times of difficulty, and how we can harness its good for organisational learning and innovation is increasingly becoming a requirement in both the public and private sector.

Change efforts, mergers & acquisitions, or just responding to complex opportunities and challenges demand that the organisation does not respond the way that we would expect it to. Formal methods and channels of communication seem to come unstuck at the very time that we need to depend on them to provide a sense of stability.

With practical cases of how organisations identify specific needs, conduct a Social Network Analysis (SNA), and interpret the results for a definitive and pragmatic action plan for management, executives and practitioners can usefully act upon. SNA isn't only useful for mapping individuals' interactions – team, inter–agency/inter–department, alumni and partnership interactions can also be mapped.

Making the opportunities, deficiencies, and strengths of these connections visible and tangible will enable your organisation to plug skills gaps, improve communication and reduce strategic and operational risks.

Alistair Gibbons is a member of the Infinity Solutions Business Consulting team with a focus on organisational knowledge management. His experience with departments and agencies of the New Zealand public sector, and with leading knowledge firms such as IBM, Ernst & Young brings a practical emphasis to an emerging discipline. Since the mid–90s Alistair has been working with organisations to provide practical and actionable advice on effective use of their knowledge resources.

Alistair regularly runs workshops and presents on the topic of knowledge themes and practices, and has a strong personal interest and focus on people–centred knowledge strategies and approaches. Participants will be sure to benefit from a facilitated learning session on the power of social networks with Alistair.

F13 Session Indicator    more info

Stream:

Personal Values

Pitch:

Mid

Grunt Factor:

Hybrid

Application:

Practice

Style:

Presentation 30%; Q&A 10%; group work 25%; forum 20%; reporting 15%

Type:

Hybrid


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