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F15 Developing Values

Helen McPhun    

Staff Training: Based on Values, Measured by Value

Helen McPhun, University of Auckland

Organisations throughout the country have varying levels of commitment to staff training and development. Looking at similar organisations in similar markets we see many organisations have a strong training focus built into the organisation's core values and this plays out through all levels in the organisation. Other organisations, in the same market and of comparable size invest little or nothing in training. Some organisations flourish with no training at all – others slowly die despite massive training interventions. Why is that?

This session is geared towards uncovering some of the reasons behind divergent views on the perceived value of staff training. The content covered will be of interest to anyone who wants to understand the rationale that is currently and could be used to support or discourage staff training.

A combination of hard and fast training principles will be discussed in conjunction with an overview of methods for measuring the return on training investment. Participants will be encouraged to evaluate their organisation's training principles, practices and measurement techniques.

While a variety of functional and operational strategies will be discussed there will be considerable "food for thought" generated for review at a strategic level. The session may elicit more questions than answers but through dialogue and group input a more complete vision of training values may emerge.

This will be an interactive session during which the participants will have the opportunity to uncover different and/or parallel views to the corporate values they place on training as well as looking at the quantifiable value they can measure from the training interventions they employ. The programme will be a synthesis of current theory, research findings, group participation and individual input. It will be presented in an interactive, practical way which demonstrates an underpinning knowledge of the realities of working in the "real world".

Helen McPhun has been involved in training and management for the past 20 years in both Canada and New Zealand. She has worked in tertiary education in both countries including work for universities, polytechs, private training establishments, and both public and private sector organisations. As a learning and development specialist she has extensive knowledge and experience in learning needs analysis and the development, design, delivery and evaluation of effective training for adults.

Helen's work in business culminated in a management position with American Express in Canada. She went on to lecture in management and human resource related courses at Canadian tertiary institutions as well as maintaining her own business as a corporate training consultant. She was a lead trainer in the Ontario Management Development programme designed to up–skill managers and supervisors. The programme addressed the changing needs of business and the work force and emphasized the benefits of effective, proactive and productive 'people management'. The intrinsic rewards gained from being properly trained, empowered and encouraged to flourish as part of a professional organisation continue to be invaluable motivators.

Helen is able to draw on both her academic and practical experiences to discuss staff training, its effectiveness and its evaluation.

F15 Session Indicator    more info


Developing Values


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Grunt Factor:





Presentation 25%; Q&A 15%; group work 40%; forum 5%; reporting 15%



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